Privacy
Policy

Welcome to Techno Metal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how Techno Metal — operating from Shop No 8, Prime Market Complex, Dwarka Sector 12, New Delhi, Delhi 110075, India — collects, uses, stores, and shares information about you when you visit our website, contact us, or use our services.

By using our services or submitting your information through our contact forms, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully. If you disagree with any part, please discontinue use of our services.

We collect several types of information to provide and improve our services to you. The categories include:

Personal Identification Information: When you contact us, request a quote, or fill out forms on our website, we may collect your name, email address, phone number, company name, billing address, and delivery address.

Technical Information: When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referring website, pages visited, time and date of visit, and time spent on each page.

Communication Data: We retain records of correspondence when you contact us via email, phone, WhatsApp, or through our contact form, including the content of those communications.

Transaction Information: If you place orders with us, we collect details about the transaction including products ordered, quantities, pricing, payment method (though we do not store full card details), and delivery preferences.

• Full name and contact details
• Email address and phone number
• Business name and GST number (where applicable)
• Delivery and billing addresses
• Order history and product preferences
• Communication history and preferences
• Website usage data and analytics

We use the information we collect in various ways, including to:

• Provide and manage our services — Processing your orders, generating invoices, arranging delivery, and managing after-sales support.
• Communicate with you — Responding to your inquiries, sending order confirmations, delivery updates, and other service-related notifications.
• Send promotional communications — With your consent, sending information about new products, offers, seasonal discounts, and updates about Techno Metal's services.
• Improve our services — Analyzing usage patterns to better understand customer needs and improve our website, products, and service quality.
• Legal and compliance purposes — Meeting our legal obligations, resolving disputes, enforcing our agreements, and complying with applicable Indian laws and regulations.
• Fraud prevention and security — Monitoring and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Customer support — Providing technical assistance, handling complaints, and ensuring overall customer satisfaction.

When you provide us with your contact information and check the consent box on our contact form, you explicitly consent to receiving the following types of communications from Techno Metal and/or My Inbox Media ®:

• SMS Notifications: Order updates, delivery status, promotional offers, and service alerts sent directly to your registered mobile number.
• Email Communications: Detailed newsletters, product catalogs, quotation follow-ups, invoices, and promotional campaigns.
• OBD (Outbound Dialing) Calls: Automated voice calls for order confirmations, service reminders, and special announcements.
• Google RCS (Rich Communication Services): Enhanced messaging with images, buttons, and rich media content for a better communication experience.
• WhatsApp Messages: Business updates, order notifications, product information, and customer support assistance via WhatsApp Business.
• Push Notifications: Real-time alerts on mobile devices or browsers for offers, updates, and important notices.
• Any other digital communication platforms as may become available and relevant to our business communications.

Nature of Communications: These communications may include, but are not limited to, transactional messages (such as order confirmations and shipping updates), promotional messages (such as discounts, new products, and seasonal offers), informational messages (such as industry news and company updates), and customer service communications.

By submitting your contact information and ticking the consent checkbox, you confirm that you are 18 years of age or older, you have read and understood this policy, and you freely and voluntarily consent to receive the above communications.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in delivering our services — such as logistics partners, payment processors, IT service providers, and communication platforms. These parties are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
• My Inbox Media ®: As our authorized communication partner, My Inbox Media ® may receive your contact information to deliver communications you have consented to receive on our behalf.
• Legal Requirements: We may disclose your information when required to do so by law, court order, government regulation, or in response to a valid request by law enforcement authorities in India.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity, subject to equivalent privacy protections.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Techno Metal, our customers, or others when we believe such disclosure is necessary.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics), allowing us to improve functionality and user experience.
• Preference Cookies: Remember your settings and preferences to personalize your experience on return visits.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled servers with regular security updates
• Limited employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure disposal of data that is no longer required
• Employee training on data protection best practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you of any breach affecting your data as required by applicable law.

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Grievance Redressal: Lodge a complaint with us or a relevant supervisory authority if you believe your data rights have been violated.
• Right to Data Portability: Request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Opt-Out of Marketing: Opt out of receiving promotional communications at any time.

To exercise any of these rights, please contact us at info@technometal.shop. We will respond to your request within 30 days.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Customer account data is retained for the duration of our business relationship plus 7 years for legal and audit purposes.
• Transaction records are retained for a minimum of 8 years as required under Indian tax laws (Income Tax Act and GST regulations).
• Marketing consent records are retained until you withdraw consent, plus an additional 3 years for compliance documentation.
• Website analytics data is typically retained for 26 months.
• Communication records are retained for 3 years unless part of an active dispute.

Our website may contain links to third-party websites that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. These external sites are governed by their own privacy policies, and we recommend reading them before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@technometal.shop.

Upon discovering that personal data from a child has been collected without appropriate consent, we will take steps to delete that information from our records as quickly as possible.

We reserve the right to update or change this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email notification.

Your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We take all privacy-related inquiries seriously and aim to respond within 5–7 business days.